Refund & Cancellation Policy

Introduction

At egpan (egpan.online), we strive to provide efficient and satisfactory services for PAN card applications, corrections, and verifications. However, due to the nature of our services, we have specific policies regarding refunds and cancellations.


1. Refund Policy
  • Non-Refundable Services:

    All fees paid for PAN card application, correction, and verification services are non-refundable once the application has been submitted to the respective authorities (NSDL/UTIITSL).

  • Refund Eligibility:

    Refunds will only be considered under the following circumstances:

    • Payment was made, but the application was not processed due to technical errors on our end.
    • Duplicate payments for the same application.
  • Refund Process:

    To request a refund, users must contact us within 7 working days of the payment date and provide proof of payment and transaction details. Approved refunds will be processed within 7-10 working days to the original payment method.


2. Cancellation Policy
  • Application Submission:

    Once the application has been submitted to NSDL or UTIITSL, cancellations cannot be processed.

  • Before Submission:

    If the application has not been submitted to the respective authorities, users may cancel the service by contacting us within 24 hours of payment. In such cases, a cancellation fee may apply.


3. Service-Specific Terms
  • Verification Services:

    Fees for PAN verification services are non-refundable once the request has been processed.

  • Incomplete Applications:

    If users fail to provide the required documents or information within the stipulated timeframe, the application will be considered cancelled, and no refunds will be issued.


4. How to Contact Us for Refunds or Cancellations

For refund or cancellation requests, contact us at:

  • Email: support@egpan.online
  • Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

5. Changes to the Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be reflected on this page with the updated effective date

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Effective Date: 15-02-2026
At egpan (egeva.online), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.


1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, date of birth, address, email ID, contact number, Aadhaar number, PAN details, etc.
• Payment Information: Payment details for service fees, including transaction details (note: we do not store payment card information).
• Technical Information: Your IP address, browser type, device information, and website usage details through cookies and analytics tools.
2. How We Use Your Information
The information collected is used for the following purposes:
• To process PAN card applications, corrections, and verification services.
• To communicate with you regarding your application status and related updates.
• To improve our website, services, and user experience.
• For legal compliance, fraud prevention, and security.
3. Sharing of Information
We may share your information with:
• Authorized Intermediaries: NSDL, UTIITSL, or other government-authorized entities for processing PAN card applications.
• Service Providers: Third-party vendors for payment processing, technical support, or analytics.
• Legal Requirements: When required by law, government authorities, or to prevent fraudulent activities.
We do not sell or rent your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Cookies
We use cookies to improve website functionality and user experience. You can control or disable cookies through your browser settings, but some website features may not function properly without them.
6. User Rights
You have the right to:
• Access and review the personal data we hold about you.
• Request corrections or updates to your information.
• Opt-out of non-essential communications.
To exercise these rights, contact us at support@egeva.online
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us:
• Email: support@egpan.online